This document sets out the rules governing the user's access to and use of this website.

By accessing, consulting and using the website, the User acknowledges acceptance of these Terms of Use.

Ownership

This website is owned by Alma Learning Institute.

Copyright and other property rights

The content of this website, including trademarks, designs, logos, texts, images, audio and video materials, is the property of Alma Learning Institute, unless otherwise indicated by reference to the respective source. As such, the content is protected under general legal terms and by national and international legislation applicable to the protection of Intellectual Property.

It is not permitted to display, reproduce, distribute, modify, transmit or use the content in any way, for any public or commercial purpose, without the prior express written consent of Alma Learning Institute.

Content and warranties

The information on this website has been included in good faith and is intended exclusively for informational purposes, its use being the sole responsibility of the user.

This website and its content are provided without warranties of any kind, including implied warranties of merchantability, non-infringement of third-party rights or fitness for a particular purpose. Similarly, no warranty is given that access to the website will be uninterrupted, free of errors, viruses or other harmful elements, or that the information provided is complete, accurate or up to date.

Alma Learning Institute reserves the right to make changes and corrections, as well as to suspend or close the website whenever it considers appropriate, without prior notice.

Alma Learning Institute does not carry out prior filtering or monitoring of content transmitted to this website by third parties and assumes no responsibility for such content. If notified of an alleged violation of these Terms and Conditions, it may investigate the facts and order the removal of the information concerned.

Alma Learning Institute assumes no responsibility for actions or content transmitted by or between users and third parties, on or off this website.

The user undertakes not to transmit to this website any content that is unlawful, threatening, defamatory, obscene, scandalous, pornographic, profane or otherwise liable to violate applicable law. Alma Learning Institute will fully cooperate with the competent authorities whenever legally required.

Liability, use and risk

Alma Learning Institute, as well as any other party involved in the creation, production, maintenance or implementation of this website, shall not be liable for any damages, losses or injuries resulting from the correct or incorrect use of this website and its content, including damages resulting from unauthorised access to the user's computer system by third parties, computer viruses or other harmful elements.

This website may contain links to third-party websites. Such links are provided solely for the convenience of the user. Alma Learning Institute does not endorse or assume responsibility for the content of such websites, access to which is made at the user's own risk.

The use of the website for illegal purposes or any other purposes that may harm the image or reputation of Alma Learning Institute is expressly prohibited.

It is also prohibited to create or introduce on this website viruses, malicious code or any programs capable of damaging or contaminating it, as well as encouraging third parties to do so. Offenders may be held civilly and criminally liable.

Consumer information

Under Article 18 of Law No. 144/2015, in the event of a dispute, the consumer may resort to an Alternative Consumer Dispute Resolution Entity.

Electronic Complaints Book

Clients or users who wish to express dissatisfaction regarding the provision of services, quality of service or other aspects related to the activity of Alma Learning Institute may submit a formal complaint, which will be subject to appropriate analysis and handling.

The complainant must provide the necessary identification details and describe clearly and completely the facts giving rise to the complaint.

The complaint may be submitted through the following means:

In the Electronic Complaints Book available at https://www.livroreclamacoes.pt;
In the physical Complaints Book available at the entity's headquarters;
By email addressed to the official address of Alma Learning Institute.

Alma Learning Institute will formally communicate the decision taken regarding the complaint submitted, taking all necessary steps to ensure a swift and appropriate resolution. In more complex cases, the complainant will be kept informed through the means deemed most appropriate.